Privacy Policy

Last updated: November 23, 2024

This Privacy Policy outlines the policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It also explains your privacy rights and how Australian law protects you. At Fencing Canberra Co., we take your privacy seriously and ensure that all information collected is handled responsibly.

By accessing or using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you disagree with any part of this policy, we recommend you discontinue the use of our services.

Interpretation and Definitions

Interpretation: Words with capitalized initial letters have specific meanings as outlined below. These meanings apply whether the words are used in singular or plural forms.

Definitions:

• Account means an individual account created for accessing our services or parts of our website.
• Affiliate refers to entities under common control with or controlled by our business, including joint ventures or partnerships.
• Company (referred to as “we,” “us,” or “our”) specifically refers to Fencing Canberra Co.
• Cookies are small files placed on your device that store details of your website browsing activity.
• Country means Australia, where Fencing Canberra Co. operates.
• Device includes computers, smartphones, tablets, or any other equipment capable of accessing our services.
• Personal Data refers to any information that can identify you as an individual.
• Service means the website operated by Fencing Canberra Co., including all related tools and support.
• Service Provider refers to third parties who assist in operating our website, analyzing its use, or communicating with our clients.
• Usage Data is information automatically collected when you interact with our website or services.
• Website means our online platform, accessible at https://fencingcanberraco.com.au/.
• You refers to any individual or entity accessing or using our services.

Collecting and Using Your Personal Data

We collect Personal Data and Usage Data to provide, improve, and customize our services for our customers.

Personal Data:
When you interact with us or use our website, we may ask for personally identifiable information, such as:

• Your full name
• Email address
• Phone number
• Residential or business address, including your state and postcode
• Details about your fencing needs (e.g., type of fencing required, property dimensions)

We collect this information to communicate with you, offer quotes, schedule consultations, and deliver services tailored to your requirements.

Usage Data:
Usage Data is collected automatically when you visit our website. This may include:

• Your IP address
• Browser type and version
• Pages visited on our website
• Time and date of your visit
• Time spent on each page
• Diagnostic information to identify performance issues

When you access our website through a mobile device, additional data such as your device’s unique ID, operating system, and mobile browser type may also be collected.

Tracking Technologies and Cookies

Our website uses Cookies to enhance your browsing experience, track website usage, and store preferences. Cookies are small data files saved to your device when you visit our site. The types of Cookies we use include:

• Essential Cookies: Required for basic website functionality and security.
• Preferences Cookies: Save your choices, such as preferred language or region.
• Analytics Cookies: Help us analyze website traffic and improve user experience.

You can manage or disable Cookies through your browser settings. However, certain features of the website may not function as intended without Cookies.

Use of Your Personal Data

Fencing Canberra Co. uses your personal data for various purposes, including but not limited to:

1. Providing Services: To deliver fencing solutions, including site assessments, installations, and repairs.
2. Managing Communication: To contact you regarding inquiries, quotes, service updates, or changes to our policies.
3. Contract Fulfillment: To execute agreements, process payments, or deliver services you’ve requested.
4. Promotions and Updates: To share information about offers or services relevant to your fencing needs (unless you opt out).
5. Customer Support: To address inquiries, troubleshoot issues, or provide assistance as needed.
6. Improving Services: To analyze usage trends and refine our processes, offerings, and marketing strategies.

Retention of Your Personal Data

We retain your personal data for as long as necessary to provide you with services and comply with legal obligations. Once your information is no longer required for these purposes, it will be securely deleted or anonymized.

Transfer of Your Personal Data

Your information may be processed and stored outside your local jurisdiction. We take all reasonable precautions to ensure that any data transfer complies with Australian data protection laws.

Delete Your Personal Data

You have the right to request that we delete your personal data. You can contact us to initiate this process. Please note that we may retain certain data when legally obligated or for legitimate business interests.

Disclosure of Your Personal Data

We may disclose your personal data under the following circumstances:

• Business Transactions: If Fencing Canberra Co. merges with or is acquired by another entity, your information may be transferred as part of the transaction.
• Legal Compliance: To comply with Australian legal requirements or respond to law enforcement requests.
• Consent: If you give explicit permission for specific disclosures.

Security of Your Personal Data

We use industry-standard practices to protect your personal data. While we strive to maintain secure storage and transmission, no method of digital communication can guarantee absolute security. We recommend safeguarding your passwords and devices.

Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from children under 13. If you believe we have inadvertently collected such data, contact us, and we will remove it.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy policies. We encourage you to review their policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with a new “Last updated” date. We encourage you to review this page regularly for updates.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us using the details below:

• Email: [email protected]
• Website Contact Form: https://fencingcanberraco.com.au/contact-us/

We value your trust and are committed to maintaining the privacy of your personal information.